Refund policy
RETURN & REFUND POLICY
At Top It Off Essentials, we want you to be satisfied with your purchase. Please review our return and refund policy below.
PHYSICAL PRODUCTS
We accept eligible returns within 30 days of delivery.
To be eligible for a return, the item must be unused, unworn, and in the same condition in which it was received, with any original packaging, tags, and accessories included.
To request a return, please contact Top It Off Essentials customer support before sending an item back. Return instructions and the appropriate return destination will be provided after your request has been reviewed. Please do not send a return to an address without receiving return instructions first.
Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your order when it arrives. If your item is damaged, defective, or you receive the wrong item, contact us as soon as possible so we can review the issue and determine the appropriate resolution.
NON-RETURNABLE ITEMS
Certain items may not be eligible for return for health, hygiene, safety, or other reasons. Items that have been used, worn, altered, damaged after delivery, or returned without required packaging may also be ineligible for return.
DIGITAL PRODUCTS
Due to the digital nature of downloadable products, including The Grounded Man™ digital journal, digital purchases are generally non-returnable and non-refundable once access or download has been provided, except where otherwise required by applicable law.
REFUNDS
Once an eligible physical return is received and inspected, we will notify you whether the refund has been approved. Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.
CANCELLATIONS AND EXCHANGES
Orders that have already entered processing or fulfillment may not be eligible for cancellation. If you need assistance with an order, contact customer support as soon as possible.
For exchanges, please contact customer support so we can determine the appropriate options based on the item and order status.
CONTACT US
For questions regarding returns or refunds, please contact Top It Off Essentials customer support.
Email: info@topitoffessentials.com